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Heathrow Express Contact Information

 
 

Should you have any queries regarding your journey with the train operating company Heathrow Express such as onboard facilites, lost property or general customer enquiries please use the following contact information:

Heathrow Express

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Contact Details for Heathrow Express

From fare prices to lost property, timetables to advice on your onward journey use the following Heathrow Express Contact Information.

Address:

Heathrow Express
50 Eastbourne Terrace,
Paddington,
London,
W2 6LX

Tel: 0845 600 15 15

Email: queries.hex@airexp.co.uk

About: Heathrow Express is the non stop train service running from Paddington to Heathrow Airport. The Heathrow Express service is not part of the National Rail system, despite part of its journey sharing track with National Rail trains and terminating at a London mainline station.

The Heathrow Express operates from approximately 0500 until 0000, with trains every 15 minutes. At Paddington station it uses two dedicated platforms (6 and 7). There are two stops at Heathrow: Heathrow Central station (journey time from Paddington approximately 15 minutes), and Heathrow Terminal 5 station (journey time approximately 25 minutes).

Prior to the opening of Terminal 5 Heathrow Express services called at Terminal 4. This is now the new terminus for the Heathrow Connect service.

 
 

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