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Heathrow Connect Contact Information


Should you have any queries regarding your journey with the train operating company Heathrow Connect such as onboard facilites, lost property or general customer enquiries please use the following contact information:

Heathrow Connect

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Contact Details for Heathrow Connect

Heathrow Connect welcomes all customer comments, observations and enquiries. If you would like to get in touch, please use the freepost address below:

Heathrow Connect
50 Eastbourne Terrace
W2 6LX

Alternatively, if you prefer you can email at

Please tell us your journey details, including the date, time, and direction of travel. Don’t forget to include your address if you would like a reply.

For general enquiries please call 0845 678 6975

About: Heathrow Connect is the train service connecting Heathrow Airport with Paddington station. Heathrow Connect is a joint venture between First Great Western and BAA and follows the same route as the faster Heathrow Express service but serves intermediate stations on its route, thus connecting several locations in west London with each other, the airport, and central London.

Following the opening of the new terminal 5 (served by Heathrow Express) Heathrow Connect now serves terminal 4.


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