First ScotRail Further Information
The Scotrail franchise is now in its fifth year, with our Public Performance Measure - a combination of punctuality and reliability – and Customer Satsfaction reaching record highs. Delays have been reduced by 50% since franchise commencement and passenger numbers have increased by 20%.
In April , the Scottish Government awarded ScotRail a three-year franchise extension which will see us operating services for the Commonwealth Games in 2014.
Scotrail have invested heavily since taking over the route. The investment has included train refurbishments leading to improved reliability of trains with delays being reduced by 50% since the franchise began. Scotrail's investment has also lead to inproved facilities both onboard the trains and at Scotrail managed train stations.
Scotrail have gained Investor in People Status across the buisness – one of the largest private sector organisations to do so in Scotland. Providing a safe and reliable service and continuous improvement to performance levels remain at the top of the agenda. Scotrail promise to continue to provide value for money services and to invest in train refurbishments leading to improve reliability and station enhancements to ensure a safer and more comfortable environment. Along with Transport Scotland, industry partners and stakeholders, Scotrail will build a rail network for the 21st century with services to match.
When ScotRail was created by BR, services were operated by a variety of diesel locomotives and coaching stock together with diesel and electric multiple units. Prior to the introduction of Class 158 DMUs by British Rail and later Class 170 DMUs by National Express, services were operated by slam-door stock such as the Class 101 DMUs.
ScotRail - to replace slam door stock - received 46 Class 158 units from 1989-1992, and post privatisation, National Express ordered a total of 55 Class 170 units from 1999-2004 (First would receive the last of the units ordered by National Express and would later transfer 4 units from its Hull Trains subsidiary) and by 2004, the only slam door services were also the only locomotive hauled services, the Caledonian Sleeper services from London to Edinburgh, Glasgow, Aberdeen, Inverness and Fort William along with a single regional service between Edinburgh Waverley and North Berwick. First ScotRail have since leased electric multiple units to run between Edinburgh and North Berwick.
ScotRail, since privatisation, has contracted EWS to haul the Caledonian Sleeper between London and Scotland. EWS operate a dedicated pool of 5 Class 90 electric locomotives to haul the Caledonian Sleeper between London Euston and Edinburgh Waverley and Glasgow Central, together with a fleet of Class 67 diesel locomotives to haul the various sleeper portions north of Edinburgh and Glasgow. When British Rail and National Express ran ScotRail, Class 37 diesel locomotives were used in place of the Class 67 locomotives, an arrangement which continued under First Group through to 2006.