Scotrail Contact Information

Scotrail Contact Information

Address

First ScotRail Customer Relations
First ScotRail,
PO BOX 7030,
Fort William,
PH33 6WX

Email - scotrail.enquiries@firstgroup.com.

Telephone - 0845 601 5929

About:

ScotRail is now known as First ScotRail. For details on current services, please visit our First Scotrail page.

Scotrail was the brand name under which British Rail and following privatisation, National Express operated passenger rail services in Scotland and cross border services to Northern England and London. The franchise transferred from National Express to First Group, under the name First ScotRail in October 2004 after First Group outbid National Express in the first re-franchising round post privatisation.

First Group has introduced their regional livery of pink, grey and purple on the First Scotrail branded services. Legislation requiring train doors to be painted in a contrasting colour to the body for visually impaired passengers has resulted in white doors with a pink stripe.