Customer & Company Privacy / Data Protection Policy
We are extremely conscious in protecting your privacy and confidentiality. We understand that all users of our site are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not fall into the hands of a third party. Our policy is both specific and strict. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.
Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site. In the unlikely event that this policy should change in the future, then we shall provide notification in advance, and the opportunity for all users to indicate whether or not they would prefer that we do not provide the information to third parties as proposed.
Here is a list of the information we collect, and why it is necessary to collect it:
1. Basic identification and contact information, such as your name and contact details.
This information is used:
1.1 To provide you with the services which you request;
1.2 To maintain our accounts;
1.3 For billing;
1.4 To enable us to answer your enquiries;
1.5 For verifying your identity for security purposes;
1.6 For marketing our services and products;
1.7 To help make our web site as useful to you as possible;
1.8 Information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.
2. Your domain name and email address are recognised by our servers and the pages that you visit are recorded.
This information is used:
2.1 In a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;
2.2 To send you news about the services to which you have signed up;
2.3 To tell you about other of our services.
3. Financial information, including credit card details
This information is used to obtain payment for goods and services you have ordered from us. This information is never actually received by us. The secure page where this information is given by you is controlled by our contract merchant service provider. Such information is automatically encrypted, and later decrypted for use. It never touches our system.
4. Business information
This is information given to us in the course of your business and ours, such as in relation to your application to partner with us or advertise with us. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you and any partner to reciprocate this policy.
5. Disclosure to Government
...and their agencies. We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
6. Information request
At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
9. Opting Out / Opting In
We operate a strict policy of never sending any marketing material to any person who requests to not be included on our mailing list. Should you never wish to receive any marketing material or communication (other than confirmation of tickets you have purchased from us) please indicate using the check boxes when entering your detauls during the booking process.
Who We Are
This web portal and all content is owned and operated by Apple Tree Internet Limited.
The train ticket booking engines used on this web site are owned, designed and operated under license and/or authoirty from either Ferries Trains Planes Limited (t/a RailEasy) situated at 10 Station Parade, High Street, Wanstead, London, E11 1QF, United Kingdom or Trainline.com Limited situated at The Matrix, 9 Aldgate High Street, London, EC3N 1AH
Ferry ticket booking engines are offered and controlled by The Travel Gateway Limited situated at 2morrow Court, Appleford Road, Sutton Courtenay, Oxfordshire, OX14 4FH, United Kingdom from whom all ferry tickets you purchase online via this web site will be purchased.
All other tickets such as Flights, Sports Tickets, Attraction tickets etc will be purchased from other websites with their own terms and privacy policies. Computicket.co.uk and Apple Tree Internet Limited work as affiliate partners to these websites.
We nor the company who issues your train or ferry ticket shall be obliged to change, cancel, replace or refund a ticket where reason to believe that any such change is being done so fraudulently.
As an independant booking agent Apple Tree Internet Limited endeavor but cannot always guarantee to offer the full range of fares available for the services offered by the rail or ferry opererating company on which you wish to travel. Please also note that the terms and conditions for booking through this site may differ from the rail or ferry operators own conditions of carriage.
All company logo(s) used on this web site are used herein only to reflect the product being promoted and for no other purpose whatsoever. Whether registered trademarks or not the associated rights to them are hereby acknowledged.
To purchase advertising on this web portal and for all marketing related enquiries please contact us using the contact form.